Privacy Policy
1. Introduction
Welcome to our Privacy Policy. Your privacy is critically important to us. This policy describes how we collect, use, and protect your personal information when you visit our salon or use our website. We are committed to ensuring that your personal data is handled securely and in accordance with applicable data protection laws.
2. Data We Collect
We collect various types of information, including personal identification (name, email address, phone number), health information relevant to your treatments, and technical data such as IP addresses and browsing behavior collected through cookies.
3. How We Use Data
The data we collect is used to manage your appointments, provide tailored skin and brow services, process payments, and improve our website performance. We may also send you promotional emails about new treatments or special offers, which you can opt-out of at any time.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings.
5. Third-Party Services
We may use third-party service providers to facilitate our services, such as booking platforms and payment processors. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations and resolve disputes.
7. Your Rights
You have the right to access, update, or delete the personal information we have on you. Whenever made possible, you can access, update, or request deletion of your personal information directly within your account settings section.
8. Contact Details
If you have any questions about this Privacy Policy, please contact us at hello@thearchroom.com or visit us at 4 Hopkins Street, Greensborough, VIC 3088.
Membership & Data Deletion
We respect your privacy and provide a straightforward process for members who wish to terminate their account or request the permanent removal of their personal data from our systems. Upon receiving a valid request, we will initiate the deletion of identifying information, including your booking history, contact details, and membership profile.
How to Request Deletion
To request account closure or data removal, please send a written request from your registered email address to privacy@thearchroom.com. Please include your full name and the specific nature of your request.
Please allow up to 30 days for processing your request. You will receive a confirmation email once the process is complete.